$80K recovered for a office products seller with a 92% approval rate

Client background

A large-scale Amazon FBA business in the office products category with substantial monthly sales often overlooked reimbursement opportunities due to the sheer scale of their operations. While they were aware of the possibility of claiming refunds for issues like lost inventory or overcharged fees, they lacked the resources to handle these claims effectively.

Challenges

• Awareness of reimbursement opportunities but no time or expertise to act on them.

• Substantial financial losses due to unclaimed refunds.

• Limited internal resources to navigate Amazon’s policies and filing processes.

Solution

Refunzo’s lifetime free signup allowed the business to view exactly what Amazon owed them without any financial commitment or the need for a credit card. With this transparency, they had two options: take the DIY route or enlist Refunzo’s experts for professional management. They opted for Refunzo’s full-service solution, which included:

• Identifying all eligible reimbursements.

• Filing claims seamlessly and efficiently.

• Providing a clear view of the refunds owed.

Results

To date, Refunzo has helped this client recover:

• Reimbursements claimed: $80K recovered for various inventory discrepancies and overcharges.

• Approval rate: 92% of claims filed were approved by Amazon.

• Time saved: Approximately 57 hours per month saved by outsourcing reimbursement management.

Client feedback

“They got us back 8 grand to date, which is money we wouldn’t have otherwise. We were aware of these issues that happen on Amazon and most big businesses never get reimbursed for, but we didn’t have the resources to go into it until we learned about Refunzo.”