$12,450 recovered for a books and stationery seller with a 94% approval rate

Client background

An Amazon FBA seller in the books and stationery category with an extensive catalog of products faced challenges in recovering reimbursements for lost and damaged inventory. With limited time to handle claims manually, they sought a reliable partner to streamline the process and maximize recoveries.

Challenges

• Frequent discrepancies in inventory management led to financial losses.

• Lack of visibility into the reimbursement process created frustration.

• Time constraints made it difficult to follow up on claims.

Solution

The seller partnered with Refunzo to manage their FBA reimbursement process. Leveraging Refunzo’s intuitive platform, they gained access to:

• A dedicated team that handled reimbursement claims from start to finish.

• A dashboard that displayed active claims and reimbursement statuses without delays.

• Seamless claim filing with minimal input required from the seller.

Results

Within three months of onboarding Refunzo:

• Reimbursements claimed: Refunzo identified and filed claims worth $12,450 for lost and damaged inventory.

• Approval rate: 94% of submitted claims were approved by Amazon.

• Time saved: The seller saved an estimated 25 hours per month by outsourcing reimbursement management.

Client feedback

“The team provided exceptional customer service! Their quick response, understanding, and commitment to resolving my issue were truly impressive. They went the extra mile to ensure my satisfaction and made the whole process stress-free. It’s amazing that I can track the cases they get reimbursed from Amazon on their website in real time without any waiting time.