Everything you need to know about Amazon FBA reimbursements
Jan 7, 2025
Jan 7, 2025
Jan 7, 2025
TL;DR
FBA reimbursements help sellers claim back money owed for lost or damaged inventory.
Most sellers can reclaim 1-3% of revenue.
Review inventory and fees regularly to spot discrepancies Amazon may miss.
Claims cover inbound shipment losses, customer returns, and warehouse damages.
Eligibility requires documentation, active shipments, and account compliance.
Refunzo can simplify claims, allowing experts to handle reimbursements for you.
If you're just getting started with Amazon selling, or even if you're already running an FBA operation but haven’t tapped into the potential of reimbursements yet, you’re in for a surprise. This blog covers everything you need to know about Amazon FBA reimbursements, and why skipping over this could mean leaving money on the table.
Most Amazon sellers jump right into learning the ins and outs of PPC campaigns, perfecting listing optimization, and fine-tuning their shipments. But it’s rare for anyone to pause and wonder, “Wait, is Amazon actually reimbursing me for errors on their end?” This is exactly why FBA reimbursements exist—to help you claim back money you might be owed without even knowing it.
Whether you’re a big seller who could turn FBA reimbursements into a nice little bonus, or a smaller operation just starting out, it’s worth taking a closer look. Because, as they say, "A penny saved is a penny earned." And when it comes to selling on Amazon, every penny counts.
Quick guide
What are FBA reimbursements?
Are FBA reimbursements worth it?
How much can you get reimbursed?
Understanding Amazon’s FBA reimbursement policy
The most common types of Amazon FBA reimbursements
A quick look at Amazon’s FBA reimbursement guidelines
How to determine how much Amazon owes you?
What are FBA reimbursements?
Do you think Amazon is perfect? That they never make a mistake? Not quite. Even a giant like Amazon slips up now and then—just like the rest of us.
Sometimes, Amazon misplaces products, miscalculates fees, ships an item to the wrong address, or even damages inventory in their own warehouses. And when these errors happen, they owe you money. The process of claiming back the money Amazon owes you is called FBA reimbursements. It’s a way for Amazon to make it right when things go wrong on their end, and for you to get back what you’re rightfully owed.
Are FBA reimbursements worth it?
Absolutely—yes! Now, you might be thinking, “Isn’t the process of finding Amazon inventory reimbursement and then actually claiming them a total hassle?” And, to be honest, we won’t sugarcoat it—it is a bit of a process. It can feel like a frustrating, endless scavenger hunt, all wrapped up with forms and waiting. But that’s exactly why tools like Refunzo exist.
Refunzo is a reimbursement app that makes the whole ordeal easy for sellers. Signing up is free, no credit card needed, and it shows you your potential reimbursement amount in seconds. And after that? You can either DIY the rest or bring in some experts to help finalize things. The best part? If there’s nothing for Amazon to reimburse, there’s no payment. You’ve got nothing to lose.
So, yes, reimbursements are absolutely worth it—and with Refunzo, you don’t have to worry about getting bogged down by the process. Just a few clicks, and you’re on your way to reclaiming what you’re owed.
How much can you get reimbursed?
The amount Amazon sellers can recover through FBA reimbursements varies based on their sales volume, inventory size, and the frequency of discrepancies. On average, sellers may reclaim approximately 1% to 3% of their total revenue through reimbursements. For instance, a seller generating $100,000 in annual revenue might expect to recover between $1,000 and $3,000.
Understanding Amazon’s FBA reimbursement policy
Amazon's Fulfillment by Amazon (FBA) reimbursement policy compensates sellers when items are lost or damaged while under Amazon's care. Here's a breakdown:
Eligibility criteria
To qualify for reimbursement:
FBA registration: The item must be registered in FBA at the time of loss or damage.
Compliance: The product must adhere to FBA's product restrictions and inventory requirements.
Accurate shipping plans: Ensure the items and quantities match your shipping plan.
Active shipments: The shipment shouldn't be canceled or deleted.
Not pending disposal: Items pending disposal or disposed of at your request aren't eligible.
Undamaged by customers: Items damaged by customers or deemed defective aren't covered.
Account status: Your seller account must be in good standing during the claim process.
Filing a claim
If your item meets the eligibility criteria and hasn't been automatically reimbursed, you can file a claim:
Identify the issue: Determine where the loss or damage occurred:
During shipment to a fulfillment center.
While stored or handled at Amazon's facility.
Items returned by customers but lost or damaged under Amazon's responsibility.
Items lost or damaged during removal from Amazon's fulfillment network.
Submit the claim: Use Seller Central to file your claim, providing all requested information and documentation.
Reimbursement process
Once Amazon validates your claim:
Replacement or reimbursement: They'll either replace the item with one of the same FNSKU or reimburse you.
Reversal of reimbursement: If the item is later found and returned to your inventory, Amazon may reverse the reimbursement.
Disposition of reimbursed items: Amazon may dispose of reimbursed items, including selling them through channels like Amazon Warehouse.
Calculating reimbursement value
Amazon determines the reimbursement amount by evaluating:
Your sales history: The median price you've sold the item for on Amazon over the past 18 months.
Other sellers' prices: The median price other sellers have sold the same item for in the same period.
Current listing prices: Your current listing price and those of other sellers.
Comparable products: If insufficient data exists, Amazon may use the price of a similar product.
Important notes
Maximum reimbursement: The cap is $5,000 per unit. For higher-value items, consider third-party insurance.
Timely claims: File claims promptly, adhering to Amazon's specified timeframes.
Accurate information: Provide complete and accurate details to avoid claim denial.
By understanding and following these guidelines, you can effectively navigate Amazon's FBA reimbursement process and recover funds owed to you.
The most common types of Amazon FBA reimbursements
#1: Lost inventory during inbound shipment
Sometimes, your products don’t quite make it from your warehouse to Amazon’s fulfillment center. These items might get lost along the way, especially in the hands of Amazon’s logistics team. If you ship ten units, but Amazon only checks in eight, they owe you reimbursement for the missing two. Just make sure you’ve documented everything properly for an easy claim.
#2: Warehouse damage
Inventory doesn’t always stay pristine in Amazon’s warehouses. Items can get damaged during storage, handling, or while moving from one location to another. For example, if a box of your glassware ends up with a few cracks or worse, Amazon takes responsibility for it. You can file a claim to be reimbursed for the damaged units—no one wants broken products on their listings, after all!
#3: Customer returns gone wrong
Customers return items all the time, but sometimes these returns don’t quite end up where they should, or they get damaged on the way back. For example, a customer might return a “defective” electronic gadget that still works perfectly but ends up misplaced or damaged in Amazon’s return process. When this happens, Amazon compensates you for the value of the lost or damaged return.
#4: Items damaged by carrier (during transit to customers)
Occasionally, products get damaged in transit to customers, and Amazon is responsible if they used their own carriers to ship the items. Say you’re selling ceramics, and some items arrive shattered because they were mishandled. Amazon will reimburse you for these damages as long as you’ve confirmed that they shipped through Amazon’s carrier.
#5: Overcharged fees
Amazon sometimes charges incorrect fulfillment or referral fees for your products. For example, if they mistakenly classify a standard-size item as an oversized item, you’ll be paying more than you should. If you notice inflated fees, you can file a claim to correct them and get the difference reimbursed. Regularly checking your fee charges can really pay off.
#6: Lost inventory during removals
When you ask Amazon to return unsold inventory to you or dispose of it, there’s a chance some of these items go missing in the process. For example, if you request 50 units to be returned and only 45 show up, Amazon will reimburse you for the missing five units. Always check your returned shipments to make sure everything has arrived as expected.
#7: Unfulfilled customer orders
Every so often, Amazon might accept an order but fail to deliver it, resulting in a loss for the customer and, indirectly, for you. If Amazon has accepted the order and the customer hasn’t received it, you’re entitled to reimbursement for the undelivered product. These situations are rare, but they can happen.
#8: Incorrect refunds to customers
Sometimes, Amazon refunds a customer more than the original sale amount. For example, if a customer buys a $50 product, but Amazon mistakenly issues a $70 refund, they owe you the extra $20. You’re not responsible for these additional costs, so a quick claim will get you reimbursed for the over-refunded amount.
#9: Items damaged by Amazon during inspection or labeling
Amazon occasionally damages items while inspecting them or applying labels before storage. If your product suffers damage during these processes, you can file a claim to get reimbursed. Imagine your item was perfect before Amazon added a label but ended up with a scratch or dent afterward—they’ll compensate you for that.
A quick look at Amazon’s FBA reimbursement guidelines
Do document everything carefully
Keep a detailed record of all your shipments to Amazon, including quantities, item conditions, and tracking information. This documentation will be your lifeline if you need to file a claim. Without proof, your claim can be quickly dismissed. Think of it as your FBA insurance policy!
Do file claims promptly
Amazon has strict timelines for filing claims, so don’t let things pile up. For most issues, you have up to 18 months to claim missing or damaged inventory, but it’s best not to wait. Regularly audit your account to spot discrepancies and act quickly.
Do follow Amazon’s specific claim processes
Amazon has different claim processes depending on where in the supply chain the issue occurred (e.g., inbound shipping vs. customer returns). Use the correct claim type and follow the exact instructions provided—Amazon is notoriously strict about proper documentation. For example, missing items from inbound shipments require proof of delivery, while damaged returns may need product photos.
Do regularly review your fees
Overcharged fees are a common reimbursement opportunity. Regularly reviewing your fulfillment and referral fees can uncover these mistakes. Amazon’s systems don’t catch all fee errors, so look for oversized classifications, incorrect weights, or anything that seems off.
Do consider using a reimbursement tool or service
If handling claims feels overwhelming or time-consuming, consider using a tool like Refunzo or similar. These tools specialize in identifying missed reimbursements, ensuring you get compensated without the headache. Many operate on a “no reimbursement, no fee” basis, so it can be an easy win if done right.
Do appeal if you think your claim was wrongly denied
Amazon’s systems aren’t perfect, and sometimes they deny valid claims. If you’re sure you followed all guidelines and have proper documentation, don’t hesitate to appeal. Provide additional proof or clarification, and escalate if needed. Persistence can pay off here.
Don’t flood Amazon with multiple claims at once
Amazon keeps a close eye on claim activity, and submitting too many at once can trigger a review of your account. To avoid unwanted scrutiny, space out your claims. Piling up claims at one time or for small, unverified issues can lead to delays and even penalties.
Don’t submit poorly researched claims
Submitting claims without proper documentation or understanding can backfire. If you file a claim and Amazon detects inconsistencies, they might label you as a high-risk seller, which can hurt your account health. Double-check your documentation before submitting, especially on complex claims.
Don’t expect Amazon to reimburse for customer-damaged items
Items returned by customers that are used or damaged don’t qualify for reimbursement. Amazon’s policy only covers damage that occurred within their facilities or by their carriers. If customers return something in poor condition, it’s out of Amazon’s hands. So, don’t waste time on claims for these cases.
Don’t rely solely on Amazon’s automatic reimbursements
While Amazon does offer automatic reimbursements for some lost or damaged items, they miss things. Relying on these automated processes alone means missing out on additional claims you’re entitled to. Conduct manual audits to ensure every potential reimbursement has been captured.
Don’t get discouraged by denied claims
Amazon sometimes denies valid claims due to system errors, missed information, or lack of clarity in your submission. Don’t let a denied claim stop you—review the response carefully, improve your documentation if needed, and try again. Persistence, combined with thorough documentation, often leads to a successful outcome.
Don’t overestimate reimbursement values
Amazon calculates reimbursements based on average market values or recent sales prices, so don’t expect full retail compensation. For example, a product you sell for $100 might only be reimbursed at $80 if that’s the market average. Avoid inflating your expectations to prevent disappointment.
How to determine how much Amazon owes you?
Step 1: Gather your inventory records
Start by logging into Seller Central and navigating to Inventory > Manage FBA Inventory. Here, you’ll see a list of all the items you’ve sent to Amazon’s fulfillment centers. Make a note of each item’s FNSKU, quantity, and condition, as well as shipment dates. These records will help you confirm that Amazon’s received everything you sent.
Tip: Download a report for easy reference by going to Reports > Fulfillment > Inventory Adjustments. This report will show you any adjustments, like lost or damaged inventory, which will be helpful later.
Step 2: Conduct an inbound shipment audit
Go to Inventory > Manage FBA Shipments in Seller Central. This section shows all your shipments to Amazon, with details like how many units you sent versus how many Amazon received. Review each shipment carefully. For example, if you sent 100 units but only 95 were checked in, there might be five missing units Amazon owes you reimbursement for.
Important: For missing items, note the tracking numbers and carrier details for each shipment. Amazon will ask for this information if you file a claim.
Step 3: Review your FBA fee charges
To see if Amazon is charging you correct storage and fulfillment fees, go to Reports > Fulfillment > Fee Preview. Look at each item’s size and weight details listed in the report. Sometimes, Amazon classifies items incorrectly (e.g., marking a standard item as oversized), which leads to higher fees.
Pro tip: Check the product dimensions and weight Amazon is using against the actual specs of your product. If there’s a mismatch, you may be eligible for a reimbursement for any overcharged fees.
Step 4: Check your customer returns for lost or damaged items
Navigate to Reports > Fulfillment > Returns in Seller Central. This report lists all customer returns, including the reason for return and the item’s condition. Look for any items marked as lost or damaged during the return process. If Amazon lost or damaged the item, they should reimburse you.
Example: If a customer returned a product and Amazon marked it as “unfulfillable” due to damage, Amazon should either reimburse you for the item or return it to you in its damaged state.
Step 5: Compare your findings with Amazon’s automatic reimbursements
Go to Reports > Fulfillment > Reimbursements. This report shows any automatic reimbursements Amazon has issued, which often include lost inventory or damaged items. Compare these reimbursements with the discrepancies you found in steps 2–4. If Amazon didn’t reimburse you for a discrepancy you found, you’ll need to file a claim.
Tip: Use filters in the reimbursement report to focus on recent months. This makes it easier to track and match specific transactions.
Step 6: Calculate potential reimbursement values
Amazon reimburses based on the median sale price, not necessarily the full retail price. To estimate how much you might be reimbursed, check the Manage Orders section to see your recent selling price for the item in question.
Note: Amazon may look at your past 18 months of sales or use other sellers’ prices if you haven’t sold much of the item recently. Keep this in mind when setting your expectations.
Step 7: Use a reimbursement tool for efficiency (optional)
If you want to streamline this process, consider using a tool like Refunzo. These tools automatically scan your account for missed reimbursements and calculate potential claim amounts for you. Refunzo, for example, is free to sign up for, doesn’t require a credit card, and shows you reimbursement amounts in seconds. It’s a great option if you don’t want to manually check everything yourself.
Bonus: Refunzo and similar tools often offer “no reimbursement, no fee” models, meaning you only pay if they help you successfully claim reimbursements.
Step 8: File claims for any missing reimbursements
If you find discrepancies Amazon hasn’t automatically reimbursed, go to Help > Get Support in Seller Central. From there:
Choose Fulfillment by Amazon as your category.
Select the specific issue, such as Lost Inventory or Inbound Shipment Issue.
Provide all required information, like FNSKUs, tracking numbers, shipment IDs, and any supporting documentation you gathered.
Amazon may respond with additional questions, so keep your records handy to clarify if needed. If they deny your claim, don’t hesitate to appeal—double-check your documentation and try again.
If managing the claims process feels overwhelming, consider working with an agency like Refunzo, where Amazon reimbursement specialists can handle the details and make sure you get back every dollar you’re owed.
TL;DR
FBA reimbursements help sellers claim back money owed for lost or damaged inventory.
Most sellers can reclaim 1-3% of revenue.
Review inventory and fees regularly to spot discrepancies Amazon may miss.
Claims cover inbound shipment losses, customer returns, and warehouse damages.
Eligibility requires documentation, active shipments, and account compliance.
Refunzo can simplify claims, allowing experts to handle reimbursements for you.
If you're just getting started with Amazon selling, or even if you're already running an FBA operation but haven’t tapped into the potential of reimbursements yet, you’re in for a surprise. This blog covers everything you need to know about Amazon FBA reimbursements, and why skipping over this could mean leaving money on the table.
Most Amazon sellers jump right into learning the ins and outs of PPC campaigns, perfecting listing optimization, and fine-tuning their shipments. But it’s rare for anyone to pause and wonder, “Wait, is Amazon actually reimbursing me for errors on their end?” This is exactly why FBA reimbursements exist—to help you claim back money you might be owed without even knowing it.
Whether you’re a big seller who could turn FBA reimbursements into a nice little bonus, or a smaller operation just starting out, it’s worth taking a closer look. Because, as they say, "A penny saved is a penny earned." And when it comes to selling on Amazon, every penny counts.
Quick guide
What are FBA reimbursements?
Are FBA reimbursements worth it?
How much can you get reimbursed?
Understanding Amazon’s FBA reimbursement policy
The most common types of Amazon FBA reimbursements
A quick look at Amazon’s FBA reimbursement guidelines
How to determine how much Amazon owes you?
What are FBA reimbursements?
Do you think Amazon is perfect? That they never make a mistake? Not quite. Even a giant like Amazon slips up now and then—just like the rest of us.
Sometimes, Amazon misplaces products, miscalculates fees, ships an item to the wrong address, or even damages inventory in their own warehouses. And when these errors happen, they owe you money. The process of claiming back the money Amazon owes you is called FBA reimbursements. It’s a way for Amazon to make it right when things go wrong on their end, and for you to get back what you’re rightfully owed.
Are FBA reimbursements worth it?
Absolutely—yes! Now, you might be thinking, “Isn’t the process of finding Amazon inventory reimbursement and then actually claiming them a total hassle?” And, to be honest, we won’t sugarcoat it—it is a bit of a process. It can feel like a frustrating, endless scavenger hunt, all wrapped up with forms and waiting. But that’s exactly why tools like Refunzo exist.
Refunzo is a reimbursement app that makes the whole ordeal easy for sellers. Signing up is free, no credit card needed, and it shows you your potential reimbursement amount in seconds. And after that? You can either DIY the rest or bring in some experts to help finalize things. The best part? If there’s nothing for Amazon to reimburse, there’s no payment. You’ve got nothing to lose.
So, yes, reimbursements are absolutely worth it—and with Refunzo, you don’t have to worry about getting bogged down by the process. Just a few clicks, and you’re on your way to reclaiming what you’re owed.
How much can you get reimbursed?
The amount Amazon sellers can recover through FBA reimbursements varies based on their sales volume, inventory size, and the frequency of discrepancies. On average, sellers may reclaim approximately 1% to 3% of their total revenue through reimbursements. For instance, a seller generating $100,000 in annual revenue might expect to recover between $1,000 and $3,000.
Understanding Amazon’s FBA reimbursement policy
Amazon's Fulfillment by Amazon (FBA) reimbursement policy compensates sellers when items are lost or damaged while under Amazon's care. Here's a breakdown:
Eligibility criteria
To qualify for reimbursement:
FBA registration: The item must be registered in FBA at the time of loss or damage.
Compliance: The product must adhere to FBA's product restrictions and inventory requirements.
Accurate shipping plans: Ensure the items and quantities match your shipping plan.
Active shipments: The shipment shouldn't be canceled or deleted.
Not pending disposal: Items pending disposal or disposed of at your request aren't eligible.
Undamaged by customers: Items damaged by customers or deemed defective aren't covered.
Account status: Your seller account must be in good standing during the claim process.
Filing a claim
If your item meets the eligibility criteria and hasn't been automatically reimbursed, you can file a claim:
Identify the issue: Determine where the loss or damage occurred:
During shipment to a fulfillment center.
While stored or handled at Amazon's facility.
Items returned by customers but lost or damaged under Amazon's responsibility.
Items lost or damaged during removal from Amazon's fulfillment network.
Submit the claim: Use Seller Central to file your claim, providing all requested information and documentation.
Reimbursement process
Once Amazon validates your claim:
Replacement or reimbursement: They'll either replace the item with one of the same FNSKU or reimburse you.
Reversal of reimbursement: If the item is later found and returned to your inventory, Amazon may reverse the reimbursement.
Disposition of reimbursed items: Amazon may dispose of reimbursed items, including selling them through channels like Amazon Warehouse.
Calculating reimbursement value
Amazon determines the reimbursement amount by evaluating:
Your sales history: The median price you've sold the item for on Amazon over the past 18 months.
Other sellers' prices: The median price other sellers have sold the same item for in the same period.
Current listing prices: Your current listing price and those of other sellers.
Comparable products: If insufficient data exists, Amazon may use the price of a similar product.
Important notes
Maximum reimbursement: The cap is $5,000 per unit. For higher-value items, consider third-party insurance.
Timely claims: File claims promptly, adhering to Amazon's specified timeframes.
Accurate information: Provide complete and accurate details to avoid claim denial.
By understanding and following these guidelines, you can effectively navigate Amazon's FBA reimbursement process and recover funds owed to you.
The most common types of Amazon FBA reimbursements
#1: Lost inventory during inbound shipment
Sometimes, your products don’t quite make it from your warehouse to Amazon’s fulfillment center. These items might get lost along the way, especially in the hands of Amazon’s logistics team. If you ship ten units, but Amazon only checks in eight, they owe you reimbursement for the missing two. Just make sure you’ve documented everything properly for an easy claim.
#2: Warehouse damage
Inventory doesn’t always stay pristine in Amazon’s warehouses. Items can get damaged during storage, handling, or while moving from one location to another. For example, if a box of your glassware ends up with a few cracks or worse, Amazon takes responsibility for it. You can file a claim to be reimbursed for the damaged units—no one wants broken products on their listings, after all!
#3: Customer returns gone wrong
Customers return items all the time, but sometimes these returns don’t quite end up where they should, or they get damaged on the way back. For example, a customer might return a “defective” electronic gadget that still works perfectly but ends up misplaced or damaged in Amazon’s return process. When this happens, Amazon compensates you for the value of the lost or damaged return.
#4: Items damaged by carrier (during transit to customers)
Occasionally, products get damaged in transit to customers, and Amazon is responsible if they used their own carriers to ship the items. Say you’re selling ceramics, and some items arrive shattered because they were mishandled. Amazon will reimburse you for these damages as long as you’ve confirmed that they shipped through Amazon’s carrier.
#5: Overcharged fees
Amazon sometimes charges incorrect fulfillment or referral fees for your products. For example, if they mistakenly classify a standard-size item as an oversized item, you’ll be paying more than you should. If you notice inflated fees, you can file a claim to correct them and get the difference reimbursed. Regularly checking your fee charges can really pay off.
#6: Lost inventory during removals
When you ask Amazon to return unsold inventory to you or dispose of it, there’s a chance some of these items go missing in the process. For example, if you request 50 units to be returned and only 45 show up, Amazon will reimburse you for the missing five units. Always check your returned shipments to make sure everything has arrived as expected.
#7: Unfulfilled customer orders
Every so often, Amazon might accept an order but fail to deliver it, resulting in a loss for the customer and, indirectly, for you. If Amazon has accepted the order and the customer hasn’t received it, you’re entitled to reimbursement for the undelivered product. These situations are rare, but they can happen.
#8: Incorrect refunds to customers
Sometimes, Amazon refunds a customer more than the original sale amount. For example, if a customer buys a $50 product, but Amazon mistakenly issues a $70 refund, they owe you the extra $20. You’re not responsible for these additional costs, so a quick claim will get you reimbursed for the over-refunded amount.
#9: Items damaged by Amazon during inspection or labeling
Amazon occasionally damages items while inspecting them or applying labels before storage. If your product suffers damage during these processes, you can file a claim to get reimbursed. Imagine your item was perfect before Amazon added a label but ended up with a scratch or dent afterward—they’ll compensate you for that.
A quick look at Amazon’s FBA reimbursement guidelines
Do document everything carefully
Keep a detailed record of all your shipments to Amazon, including quantities, item conditions, and tracking information. This documentation will be your lifeline if you need to file a claim. Without proof, your claim can be quickly dismissed. Think of it as your FBA insurance policy!
Do file claims promptly
Amazon has strict timelines for filing claims, so don’t let things pile up. For most issues, you have up to 18 months to claim missing or damaged inventory, but it’s best not to wait. Regularly audit your account to spot discrepancies and act quickly.
Do follow Amazon’s specific claim processes
Amazon has different claim processes depending on where in the supply chain the issue occurred (e.g., inbound shipping vs. customer returns). Use the correct claim type and follow the exact instructions provided—Amazon is notoriously strict about proper documentation. For example, missing items from inbound shipments require proof of delivery, while damaged returns may need product photos.
Do regularly review your fees
Overcharged fees are a common reimbursement opportunity. Regularly reviewing your fulfillment and referral fees can uncover these mistakes. Amazon’s systems don’t catch all fee errors, so look for oversized classifications, incorrect weights, or anything that seems off.
Do consider using a reimbursement tool or service
If handling claims feels overwhelming or time-consuming, consider using a tool like Refunzo or similar. These tools specialize in identifying missed reimbursements, ensuring you get compensated without the headache. Many operate on a “no reimbursement, no fee” basis, so it can be an easy win if done right.
Do appeal if you think your claim was wrongly denied
Amazon’s systems aren’t perfect, and sometimes they deny valid claims. If you’re sure you followed all guidelines and have proper documentation, don’t hesitate to appeal. Provide additional proof or clarification, and escalate if needed. Persistence can pay off here.
Don’t flood Amazon with multiple claims at once
Amazon keeps a close eye on claim activity, and submitting too many at once can trigger a review of your account. To avoid unwanted scrutiny, space out your claims. Piling up claims at one time or for small, unverified issues can lead to delays and even penalties.
Don’t submit poorly researched claims
Submitting claims without proper documentation or understanding can backfire. If you file a claim and Amazon detects inconsistencies, they might label you as a high-risk seller, which can hurt your account health. Double-check your documentation before submitting, especially on complex claims.
Don’t expect Amazon to reimburse for customer-damaged items
Items returned by customers that are used or damaged don’t qualify for reimbursement. Amazon’s policy only covers damage that occurred within their facilities or by their carriers. If customers return something in poor condition, it’s out of Amazon’s hands. So, don’t waste time on claims for these cases.
Don’t rely solely on Amazon’s automatic reimbursements
While Amazon does offer automatic reimbursements for some lost or damaged items, they miss things. Relying on these automated processes alone means missing out on additional claims you’re entitled to. Conduct manual audits to ensure every potential reimbursement has been captured.
Don’t get discouraged by denied claims
Amazon sometimes denies valid claims due to system errors, missed information, or lack of clarity in your submission. Don’t let a denied claim stop you—review the response carefully, improve your documentation if needed, and try again. Persistence, combined with thorough documentation, often leads to a successful outcome.
Don’t overestimate reimbursement values
Amazon calculates reimbursements based on average market values or recent sales prices, so don’t expect full retail compensation. For example, a product you sell for $100 might only be reimbursed at $80 if that’s the market average. Avoid inflating your expectations to prevent disappointment.
How to determine how much Amazon owes you?
Step 1: Gather your inventory records
Start by logging into Seller Central and navigating to Inventory > Manage FBA Inventory. Here, you’ll see a list of all the items you’ve sent to Amazon’s fulfillment centers. Make a note of each item’s FNSKU, quantity, and condition, as well as shipment dates. These records will help you confirm that Amazon’s received everything you sent.
Tip: Download a report for easy reference by going to Reports > Fulfillment > Inventory Adjustments. This report will show you any adjustments, like lost or damaged inventory, which will be helpful later.
Step 2: Conduct an inbound shipment audit
Go to Inventory > Manage FBA Shipments in Seller Central. This section shows all your shipments to Amazon, with details like how many units you sent versus how many Amazon received. Review each shipment carefully. For example, if you sent 100 units but only 95 were checked in, there might be five missing units Amazon owes you reimbursement for.
Important: For missing items, note the tracking numbers and carrier details for each shipment. Amazon will ask for this information if you file a claim.
Step 3: Review your FBA fee charges
To see if Amazon is charging you correct storage and fulfillment fees, go to Reports > Fulfillment > Fee Preview. Look at each item’s size and weight details listed in the report. Sometimes, Amazon classifies items incorrectly (e.g., marking a standard item as oversized), which leads to higher fees.
Pro tip: Check the product dimensions and weight Amazon is using against the actual specs of your product. If there’s a mismatch, you may be eligible for a reimbursement for any overcharged fees.
Step 4: Check your customer returns for lost or damaged items
Navigate to Reports > Fulfillment > Returns in Seller Central. This report lists all customer returns, including the reason for return and the item’s condition. Look for any items marked as lost or damaged during the return process. If Amazon lost or damaged the item, they should reimburse you.
Example: If a customer returned a product and Amazon marked it as “unfulfillable” due to damage, Amazon should either reimburse you for the item or return it to you in its damaged state.
Step 5: Compare your findings with Amazon’s automatic reimbursements
Go to Reports > Fulfillment > Reimbursements. This report shows any automatic reimbursements Amazon has issued, which often include lost inventory or damaged items. Compare these reimbursements with the discrepancies you found in steps 2–4. If Amazon didn’t reimburse you for a discrepancy you found, you’ll need to file a claim.
Tip: Use filters in the reimbursement report to focus on recent months. This makes it easier to track and match specific transactions.
Step 6: Calculate potential reimbursement values
Amazon reimburses based on the median sale price, not necessarily the full retail price. To estimate how much you might be reimbursed, check the Manage Orders section to see your recent selling price for the item in question.
Note: Amazon may look at your past 18 months of sales or use other sellers’ prices if you haven’t sold much of the item recently. Keep this in mind when setting your expectations.
Step 7: Use a reimbursement tool for efficiency (optional)
If you want to streamline this process, consider using a tool like Refunzo. These tools automatically scan your account for missed reimbursements and calculate potential claim amounts for you. Refunzo, for example, is free to sign up for, doesn’t require a credit card, and shows you reimbursement amounts in seconds. It’s a great option if you don’t want to manually check everything yourself.
Bonus: Refunzo and similar tools often offer “no reimbursement, no fee” models, meaning you only pay if they help you successfully claim reimbursements.
Step 8: File claims for any missing reimbursements
If you find discrepancies Amazon hasn’t automatically reimbursed, go to Help > Get Support in Seller Central. From there:
Choose Fulfillment by Amazon as your category.
Select the specific issue, such as Lost Inventory or Inbound Shipment Issue.
Provide all required information, like FNSKUs, tracking numbers, shipment IDs, and any supporting documentation you gathered.
Amazon may respond with additional questions, so keep your records handy to clarify if needed. If they deny your claim, don’t hesitate to appeal—double-check your documentation and try again.
If managing the claims process feels overwhelming, consider working with an agency like Refunzo, where Amazon reimbursement specialists can handle the details and make sure you get back every dollar you’re owed.
TL;DR
FBA reimbursements help sellers claim back money owed for lost or damaged inventory.
Most sellers can reclaim 1-3% of revenue.
Review inventory and fees regularly to spot discrepancies Amazon may miss.
Claims cover inbound shipment losses, customer returns, and warehouse damages.
Eligibility requires documentation, active shipments, and account compliance.
Refunzo can simplify claims, allowing experts to handle reimbursements for you.
If you're just getting started with Amazon selling, or even if you're already running an FBA operation but haven’t tapped into the potential of reimbursements yet, you’re in for a surprise. This blog covers everything you need to know about Amazon FBA reimbursements, and why skipping over this could mean leaving money on the table.
Most Amazon sellers jump right into learning the ins and outs of PPC campaigns, perfecting listing optimization, and fine-tuning their shipments. But it’s rare for anyone to pause and wonder, “Wait, is Amazon actually reimbursing me for errors on their end?” This is exactly why FBA reimbursements exist—to help you claim back money you might be owed without even knowing it.
Whether you’re a big seller who could turn FBA reimbursements into a nice little bonus, or a smaller operation just starting out, it’s worth taking a closer look. Because, as they say, "A penny saved is a penny earned." And when it comes to selling on Amazon, every penny counts.
Quick guide
What are FBA reimbursements?
Are FBA reimbursements worth it?
How much can you get reimbursed?
Understanding Amazon’s FBA reimbursement policy
The most common types of Amazon FBA reimbursements
A quick look at Amazon’s FBA reimbursement guidelines
How to determine how much Amazon owes you?
What are FBA reimbursements?
Do you think Amazon is perfect? That they never make a mistake? Not quite. Even a giant like Amazon slips up now and then—just like the rest of us.
Sometimes, Amazon misplaces products, miscalculates fees, ships an item to the wrong address, or even damages inventory in their own warehouses. And when these errors happen, they owe you money. The process of claiming back the money Amazon owes you is called FBA reimbursements. It’s a way for Amazon to make it right when things go wrong on their end, and for you to get back what you’re rightfully owed.
Are FBA reimbursements worth it?
Absolutely—yes! Now, you might be thinking, “Isn’t the process of finding Amazon inventory reimbursement and then actually claiming them a total hassle?” And, to be honest, we won’t sugarcoat it—it is a bit of a process. It can feel like a frustrating, endless scavenger hunt, all wrapped up with forms and waiting. But that’s exactly why tools like Refunzo exist.
Refunzo is a reimbursement app that makes the whole ordeal easy for sellers. Signing up is free, no credit card needed, and it shows you your potential reimbursement amount in seconds. And after that? You can either DIY the rest or bring in some experts to help finalize things. The best part? If there’s nothing for Amazon to reimburse, there’s no payment. You’ve got nothing to lose.
So, yes, reimbursements are absolutely worth it—and with Refunzo, you don’t have to worry about getting bogged down by the process. Just a few clicks, and you’re on your way to reclaiming what you’re owed.
How much can you get reimbursed?
The amount Amazon sellers can recover through FBA reimbursements varies based on their sales volume, inventory size, and the frequency of discrepancies. On average, sellers may reclaim approximately 1% to 3% of their total revenue through reimbursements. For instance, a seller generating $100,000 in annual revenue might expect to recover between $1,000 and $3,000.
Understanding Amazon’s FBA reimbursement policy
Amazon's Fulfillment by Amazon (FBA) reimbursement policy compensates sellers when items are lost or damaged while under Amazon's care. Here's a breakdown:
Eligibility criteria
To qualify for reimbursement:
FBA registration: The item must be registered in FBA at the time of loss or damage.
Compliance: The product must adhere to FBA's product restrictions and inventory requirements.
Accurate shipping plans: Ensure the items and quantities match your shipping plan.
Active shipments: The shipment shouldn't be canceled or deleted.
Not pending disposal: Items pending disposal or disposed of at your request aren't eligible.
Undamaged by customers: Items damaged by customers or deemed defective aren't covered.
Account status: Your seller account must be in good standing during the claim process.
Filing a claim
If your item meets the eligibility criteria and hasn't been automatically reimbursed, you can file a claim:
Identify the issue: Determine where the loss or damage occurred:
During shipment to a fulfillment center.
While stored or handled at Amazon's facility.
Items returned by customers but lost or damaged under Amazon's responsibility.
Items lost or damaged during removal from Amazon's fulfillment network.
Submit the claim: Use Seller Central to file your claim, providing all requested information and documentation.
Reimbursement process
Once Amazon validates your claim:
Replacement or reimbursement: They'll either replace the item with one of the same FNSKU or reimburse you.
Reversal of reimbursement: If the item is later found and returned to your inventory, Amazon may reverse the reimbursement.
Disposition of reimbursed items: Amazon may dispose of reimbursed items, including selling them through channels like Amazon Warehouse.
Calculating reimbursement value
Amazon determines the reimbursement amount by evaluating:
Your sales history: The median price you've sold the item for on Amazon over the past 18 months.
Other sellers' prices: The median price other sellers have sold the same item for in the same period.
Current listing prices: Your current listing price and those of other sellers.
Comparable products: If insufficient data exists, Amazon may use the price of a similar product.
Important notes
Maximum reimbursement: The cap is $5,000 per unit. For higher-value items, consider third-party insurance.
Timely claims: File claims promptly, adhering to Amazon's specified timeframes.
Accurate information: Provide complete and accurate details to avoid claim denial.
By understanding and following these guidelines, you can effectively navigate Amazon's FBA reimbursement process and recover funds owed to you.
The most common types of Amazon FBA reimbursements
#1: Lost inventory during inbound shipment
Sometimes, your products don’t quite make it from your warehouse to Amazon’s fulfillment center. These items might get lost along the way, especially in the hands of Amazon’s logistics team. If you ship ten units, but Amazon only checks in eight, they owe you reimbursement for the missing two. Just make sure you’ve documented everything properly for an easy claim.
#2: Warehouse damage
Inventory doesn’t always stay pristine in Amazon’s warehouses. Items can get damaged during storage, handling, or while moving from one location to another. For example, if a box of your glassware ends up with a few cracks or worse, Amazon takes responsibility for it. You can file a claim to be reimbursed for the damaged units—no one wants broken products on their listings, after all!
#3: Customer returns gone wrong
Customers return items all the time, but sometimes these returns don’t quite end up where they should, or they get damaged on the way back. For example, a customer might return a “defective” electronic gadget that still works perfectly but ends up misplaced or damaged in Amazon’s return process. When this happens, Amazon compensates you for the value of the lost or damaged return.
#4: Items damaged by carrier (during transit to customers)
Occasionally, products get damaged in transit to customers, and Amazon is responsible if they used their own carriers to ship the items. Say you’re selling ceramics, and some items arrive shattered because they were mishandled. Amazon will reimburse you for these damages as long as you’ve confirmed that they shipped through Amazon’s carrier.
#5: Overcharged fees
Amazon sometimes charges incorrect fulfillment or referral fees for your products. For example, if they mistakenly classify a standard-size item as an oversized item, you’ll be paying more than you should. If you notice inflated fees, you can file a claim to correct them and get the difference reimbursed. Regularly checking your fee charges can really pay off.
#6: Lost inventory during removals
When you ask Amazon to return unsold inventory to you or dispose of it, there’s a chance some of these items go missing in the process. For example, if you request 50 units to be returned and only 45 show up, Amazon will reimburse you for the missing five units. Always check your returned shipments to make sure everything has arrived as expected.
#7: Unfulfilled customer orders
Every so often, Amazon might accept an order but fail to deliver it, resulting in a loss for the customer and, indirectly, for you. If Amazon has accepted the order and the customer hasn’t received it, you’re entitled to reimbursement for the undelivered product. These situations are rare, but they can happen.
#8: Incorrect refunds to customers
Sometimes, Amazon refunds a customer more than the original sale amount. For example, if a customer buys a $50 product, but Amazon mistakenly issues a $70 refund, they owe you the extra $20. You’re not responsible for these additional costs, so a quick claim will get you reimbursed for the over-refunded amount.
#9: Items damaged by Amazon during inspection or labeling
Amazon occasionally damages items while inspecting them or applying labels before storage. If your product suffers damage during these processes, you can file a claim to get reimbursed. Imagine your item was perfect before Amazon added a label but ended up with a scratch or dent afterward—they’ll compensate you for that.
A quick look at Amazon’s FBA reimbursement guidelines
Do document everything carefully
Keep a detailed record of all your shipments to Amazon, including quantities, item conditions, and tracking information. This documentation will be your lifeline if you need to file a claim. Without proof, your claim can be quickly dismissed. Think of it as your FBA insurance policy!
Do file claims promptly
Amazon has strict timelines for filing claims, so don’t let things pile up. For most issues, you have up to 18 months to claim missing or damaged inventory, but it’s best not to wait. Regularly audit your account to spot discrepancies and act quickly.
Do follow Amazon’s specific claim processes
Amazon has different claim processes depending on where in the supply chain the issue occurred (e.g., inbound shipping vs. customer returns). Use the correct claim type and follow the exact instructions provided—Amazon is notoriously strict about proper documentation. For example, missing items from inbound shipments require proof of delivery, while damaged returns may need product photos.
Do regularly review your fees
Overcharged fees are a common reimbursement opportunity. Regularly reviewing your fulfillment and referral fees can uncover these mistakes. Amazon’s systems don’t catch all fee errors, so look for oversized classifications, incorrect weights, or anything that seems off.
Do consider using a reimbursement tool or service
If handling claims feels overwhelming or time-consuming, consider using a tool like Refunzo or similar. These tools specialize in identifying missed reimbursements, ensuring you get compensated without the headache. Many operate on a “no reimbursement, no fee” basis, so it can be an easy win if done right.
Do appeal if you think your claim was wrongly denied
Amazon’s systems aren’t perfect, and sometimes they deny valid claims. If you’re sure you followed all guidelines and have proper documentation, don’t hesitate to appeal. Provide additional proof or clarification, and escalate if needed. Persistence can pay off here.
Don’t flood Amazon with multiple claims at once
Amazon keeps a close eye on claim activity, and submitting too many at once can trigger a review of your account. To avoid unwanted scrutiny, space out your claims. Piling up claims at one time or for small, unverified issues can lead to delays and even penalties.
Don’t submit poorly researched claims
Submitting claims without proper documentation or understanding can backfire. If you file a claim and Amazon detects inconsistencies, they might label you as a high-risk seller, which can hurt your account health. Double-check your documentation before submitting, especially on complex claims.
Don’t expect Amazon to reimburse for customer-damaged items
Items returned by customers that are used or damaged don’t qualify for reimbursement. Amazon’s policy only covers damage that occurred within their facilities or by their carriers. If customers return something in poor condition, it’s out of Amazon’s hands. So, don’t waste time on claims for these cases.
Don’t rely solely on Amazon’s automatic reimbursements
While Amazon does offer automatic reimbursements for some lost or damaged items, they miss things. Relying on these automated processes alone means missing out on additional claims you’re entitled to. Conduct manual audits to ensure every potential reimbursement has been captured.
Don’t get discouraged by denied claims
Amazon sometimes denies valid claims due to system errors, missed information, or lack of clarity in your submission. Don’t let a denied claim stop you—review the response carefully, improve your documentation if needed, and try again. Persistence, combined with thorough documentation, often leads to a successful outcome.
Don’t overestimate reimbursement values
Amazon calculates reimbursements based on average market values or recent sales prices, so don’t expect full retail compensation. For example, a product you sell for $100 might only be reimbursed at $80 if that’s the market average. Avoid inflating your expectations to prevent disappointment.
How to determine how much Amazon owes you?
Step 1: Gather your inventory records
Start by logging into Seller Central and navigating to Inventory > Manage FBA Inventory. Here, you’ll see a list of all the items you’ve sent to Amazon’s fulfillment centers. Make a note of each item’s FNSKU, quantity, and condition, as well as shipment dates. These records will help you confirm that Amazon’s received everything you sent.
Tip: Download a report for easy reference by going to Reports > Fulfillment > Inventory Adjustments. This report will show you any adjustments, like lost or damaged inventory, which will be helpful later.
Step 2: Conduct an inbound shipment audit
Go to Inventory > Manage FBA Shipments in Seller Central. This section shows all your shipments to Amazon, with details like how many units you sent versus how many Amazon received. Review each shipment carefully. For example, if you sent 100 units but only 95 were checked in, there might be five missing units Amazon owes you reimbursement for.
Important: For missing items, note the tracking numbers and carrier details for each shipment. Amazon will ask for this information if you file a claim.
Step 3: Review your FBA fee charges
To see if Amazon is charging you correct storage and fulfillment fees, go to Reports > Fulfillment > Fee Preview. Look at each item’s size and weight details listed in the report. Sometimes, Amazon classifies items incorrectly (e.g., marking a standard item as oversized), which leads to higher fees.
Pro tip: Check the product dimensions and weight Amazon is using against the actual specs of your product. If there’s a mismatch, you may be eligible for a reimbursement for any overcharged fees.
Step 4: Check your customer returns for lost or damaged items
Navigate to Reports > Fulfillment > Returns in Seller Central. This report lists all customer returns, including the reason for return and the item’s condition. Look for any items marked as lost or damaged during the return process. If Amazon lost or damaged the item, they should reimburse you.
Example: If a customer returned a product and Amazon marked it as “unfulfillable” due to damage, Amazon should either reimburse you for the item or return it to you in its damaged state.
Step 5: Compare your findings with Amazon’s automatic reimbursements
Go to Reports > Fulfillment > Reimbursements. This report shows any automatic reimbursements Amazon has issued, which often include lost inventory or damaged items. Compare these reimbursements with the discrepancies you found in steps 2–4. If Amazon didn’t reimburse you for a discrepancy you found, you’ll need to file a claim.
Tip: Use filters in the reimbursement report to focus on recent months. This makes it easier to track and match specific transactions.
Step 6: Calculate potential reimbursement values
Amazon reimburses based on the median sale price, not necessarily the full retail price. To estimate how much you might be reimbursed, check the Manage Orders section to see your recent selling price for the item in question.
Note: Amazon may look at your past 18 months of sales or use other sellers’ prices if you haven’t sold much of the item recently. Keep this in mind when setting your expectations.
Step 7: Use a reimbursement tool for efficiency (optional)
If you want to streamline this process, consider using a tool like Refunzo. These tools automatically scan your account for missed reimbursements and calculate potential claim amounts for you. Refunzo, for example, is free to sign up for, doesn’t require a credit card, and shows you reimbursement amounts in seconds. It’s a great option if you don’t want to manually check everything yourself.
Bonus: Refunzo and similar tools often offer “no reimbursement, no fee” models, meaning you only pay if they help you successfully claim reimbursements.
Step 8: File claims for any missing reimbursements
If you find discrepancies Amazon hasn’t automatically reimbursed, go to Help > Get Support in Seller Central. From there:
Choose Fulfillment by Amazon as your category.
Select the specific issue, such as Lost Inventory or Inbound Shipment Issue.
Provide all required information, like FNSKUs, tracking numbers, shipment IDs, and any supporting documentation you gathered.
Amazon may respond with additional questions, so keep your records handy to clarify if needed. If they deny your claim, don’t hesitate to appeal—double-check your documentation and try again.
If managing the claims process feels overwhelming, consider working with an agency like Refunzo, where Amazon reimbursement specialists can handle the details and make sure you get back every dollar you’re owed.
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