Are your FBA reimbursements getting rejected? Here’s what’s really going on
Dec 3, 2024
12 min
Dec 3, 2024
12 min
Dec 3, 2024
12 min
TL;DR
Missing deadlines means your chance for reimbursement vanishes forever.
Incomplete documentation leaves your claim vulnerable to rejection.
Filing for ineligible items wastes time and risks more denials.
Misunderstanding Amazon’s fine print? That’s a recipe for a rejected claim.
Duplicate claims slow everything down—follow Amazon’s rules.
Stay proactive with reports and respond to feedback fast to boost approval odds.
Rejection stings—especially when it’s your Amazon FBA reimbursement appeal.
You’ve done the hard part: tracking down lost or damaged inventory, filing your claim, and expecting Amazon to make things right. But then, out of nowhere, you get hit with a rejection.
Frustrating, right?
The truth is, it happens to more sellers than you think.
And the worst part? It’s not always clear why.
But here’s the thing: Amazon’s reimbursement process is far from foolproof. There are rules, deadlines, and fine print that can trip you up along the way. So, if your appeals are getting rejected, there’s probably a good reason—and once you know what’s going wrong, you can fix it.
Understanding these reasons can save you from endless back-and-forths, missed deadlines, and, ultimately, lost money.
In this blog, we’ll break down the top reasons why your Amazon FBA reimbursement appeals are being rejected, and more importantly, what you can do to make sure your next claim gets approved.
Because no one likes leaving money on the table—especially not when it’s owed to you.
Quick guide
Mistake #1: Missing the deadlines
Mistake #2: Incomplete or inaccurate documentation
Mistake #3: Filing claims for non-eligible items
Mistake #4: Not understanding Amazon’s fine print
Mistake #5: Duplicate claims—playing by Amazon’s rules
Mistake #6: Overlooking discrepancies in inventory reports
Mistake #7: Not addressing Amazon’s feedback
What you can do differently to get approved
Don’t let rejections stop you from getting your money back
Mistake #1: Missing the deadlines
You’d be surprised how often sellers miss Amazon’s strict reimbursement deadlines.
And once you miss it?
That money is gone for good.
Amazon’s system isn’t forgiving. If you’re not paying attention to the clock, your window to file a claim slips away. And here’s the thing—Amazon recently tightened those deadlines, giving you even less time to act.
For lost or damaged items in their fulfillment centers, you now have just 60 days to file a claim.
That’s a huge change from the 18 months you used to get.
For FBA customer returns, it’s even trickier. You can file between 60 and 120 days after the refund or replacement date—but not before those 60 days are up.
And for items lost in transit during removal orders, your window is even tighter: 15 to 75 days.
Miss these deadlines, and your chance to recover your money disappears.
That’s why tracking your inventory and staying on top of claims is crucial.
Waiting too long to file could mean losing thousands.
Mistake #2: Incomplete or inaccurate documentation
One of the biggest reasons Amazon rejects reimbursement appeals is because of incomplete or inaccurate documentation.
Amazon isn’t just going to take your word for it. They need solid proof. And if your paperwork doesn’t line up perfectly, your claim is heading straight for rejection.
Here’s what can go wrong:
Maybe you didn’t provide all the shipment details. Or your inventory adjustment report is missing key information. It could even be as simple as a typo in your SKU or the wrong date range.
Amazon looks for precise, accurate data—if even one small detail is off, they’ll reject the claim.
So, what’s the solution?
Start by making sure your documentation is thorough. Always include:
The shipment ID: This is a must for proving inventory discrepancies.
Accurate product SKUs and ASINs: Double-check them for typos. Amazon’s system relies on these identifiers to match your claim.
Detailed inventory reports: Use your Inventory Adjustments Report, Reconciliation Report, and FBA Shipments Page to back up your claim.
Dates: Always ensure your dates match Amazon’s logs for when the item was shipped, damaged, or lost.
The best way to avoid this mistake? Stay organized. Create a system for tracking every shipment, return, and inventory movement.
Using tools that automate your documentation can also help prevent human error. Refunzo, for example, does this for you—keeping every detail in check so nothing gets missed.
And when it comes time to file a claim, make sure to cross-check everything before hitting submit. One small error could mean a rejected claim. And no one wants that.
Mistake #3: Filing claims for non-eligible items
It’s frustrating when you file a claim, only to have it denied because the item isn’t eligible for Amazon FBA reimbursement.
Amazon has strict rules about what they’ll cover, and if your claim doesn’t meet the criteria, you’re wasting time and risking rejection.
What are these non-eligible items?
For one, items over 18 months old aren’t eligible for reimbursement. If you’re trying to file a claim for something lost or damaged beyond that window, Amazon won’t accept it.
Also, items lost or damaged by your own error don’t qualify. That includes packaging mistakes or items that didn’t meet Amazon’s requirements for storage or shipping.
Customer-returned items that are ineligible for resale (for reasons like being damaged or used) are another grey area.
Amazon may not always reimburse for items they consider unsellable if they believe the issue isn’t their fault.
How do you avoid this mistake?
Before filing a claim, double-check Amazon’s reimbursement policies. Make sure:
Your items fall within the 18-month eligibility window.
You’re not claiming for issues caused by packaging or prep mistakes.
Returned items truly meet the criteria for reimbursement.
And keep a close eye on Amazon’s recent updates to their reimbursement policies, like the shortened deadlines for filing claims (some now as short as 60 days). Stay informed and know exactly what qualifies before you submit your claim.
Being proactive and understanding Amazon’s eligibility rules can save you the hassle of a rejected claim.
This way, you’re only filing for items that you know have a solid chance of being reimbursed.
Mistake #4: Not understanding Amazon’s fine print
Amazon’s FBA policies aren’t exactly light reading. But not fully understanding the fine print can cost you big.
Amazon has very specific guidelines for how and when to file claims, and missing just one small detail can lead to instant rejection.
It’s not just about knowing the deadlines—it’s about understanding the deeper nuances of their policies.
For example, did you know that damaged inventory during inbound shipments might not qualify for Amazon FBA refund reimbursement if it wasn’t reported within the correct timeframe?
Or that lost inventory claims can be denied if you didn’t use the proper documentation when shipping?
The fine print also includes details on customer returns, and how items that are returned late or in damaged condition may not always be eligible for compensation.
The trickiest part? These policies can change, and if you’re not staying up to date, you could easily miss something.
What can you do to avoid this mistake?
Review Amazon’s FBA guidelines regularly. Amazon updates their policies often, so what was allowed a few months ago might not be the case today.
Use tools or services that track Amazon’s policy changes and alert you when something important shifts. This way, you don’t have to sift through legal jargon on your own.
Triple-check your claim before submitting. Ensure that every aspect of your claim fits within Amazon’s guidelines, from documentation to timelines.
By taking the time to understand Amazon’s fine print, you’ll have fewer rejected claims and more successful reimbursements.
It’s all about playing by their rules—so make sure you know exactly what those rules are.
Mistake #5: Duplicate claims—playing by Amazon’s rules
Filing duplicate claims is one of the quickest ways to get on Amazon’s bad side.
You might think it’s harmless. After all, you’re just trying to make sure your reimbursement goes through, right?
Wrong.
Amazon’s system flags duplicate claims, and instead of speeding things up, it can stall your entire reimbursement process.
For example, if you file a claim for a lost item and then follow up with another claim before the first one is resolved, you’re setting yourself up for rejection. Amazon will only consider one claim at a time for the same issue.
It’s tempting to refile when you don’t hear back quickly, but patience is key here.
What can you do?
Track your claims carefully. Don’t submit a second claim until you’ve received a response on the first.
Use Amazon’s Case Log. This helps you keep an eye on what’s already in progress.
Follow up properly. If your claim is taking too long, contact support rather than creating a duplicate.
Play by Amazon’s rules. Stick to one claim per issue, and you’ll avoid unnecessary delays and rejections.
Mistake #6: Overlooking discrepancies in inventory reports
It’s easy to get lost in the hustle of running an Amazon FBA business, especially during peak seasons. But missing discrepancies in your inventory reports?
That’s a surefire way to lose money—and get your reimbursement claims rejected.
Amazon’s system isn’t perfect, and errors happen all the time. Items go missing, get damaged, or simply don’t get processed correctly.
The problem? If you’re not reviewing your inventory reports regularly, those discrepancies might slip by unnoticed. And if you don’t catch them, Amazon won’t either.
For example, let’s say you notice a shipment discrepancy in your Inventory Adjustments Report but don’t take immediate action. By the time you realize it, the window for filing a claim may have passed, or your appeal could get rejected due to incomplete information.
How can you fix this?
Review your reports often. Make checking your Inventory Adjustments Report and Reconciliation Report part of your routine.
Catch discrepancies early. The sooner you spot an issue, the faster you can file a claim and avoid missing deadlines.
Use automation tools. There are plenty of tools that can help track inventory and alert you to any discrepancies, so nothing slips through the cracks.
Remember: the longer you wait, the harder it is to recover lost inventory. Stay on top of your reports, and you’ll avoid the frustration of rejected claims.
Mistake #7: Not addressing Amazon’s feedback
When Amazon sends feedback on your reimbursement claim, it’s not just a formality—it’s a lifeline.
Ignoring or failing to properly respond to that feedback is one of the quickest ways to get your appeal rejected.
Amazon’s feedback usually includes specific requests for additional documentation, clarification, or explanation. If you don’t provide exactly what they’re asking for, your claim can be delayed or denied outright.
Picture this: You submit a claim for lost inventory. Amazon requests more information, but instead of addressing their exact questions, you send in the same documents you already provided.
Result? Rejection.
How can you fix this?
Read Amazon’s feedback carefully. Take time to understand what they’re asking for before responding. If they request a specific document, don’t send a general file—send exactly what they need.
Respond promptly. The faster you respond to Amazon’s feedback, the quicker your claim can move through the system.
Double-check your response. Before you hit send, make sure all required information is included and clearly labeled. You don’t want to miss details that could save your claim.
Addressing Amazon’s feedback properly isn’t just about providing more information—it’s about providing the right information. Get it right, and you’ll greatly improve your chances of a successful appeal.
What you can do differently to get approved
When your Amazon FBA reimbursement claims keep getting rejected, it’s not the end of the road. It’s a sign something needs to change.
Luckily, you don’t have to overhaul your entire process—just make some smart adjustments.
Small tweaks can lead to big wins.
Let’s talk about what you can do differently to turn those rejections into approvals and keep your reimbursements flowing smoothly.
1. Be meticulous with deadlines
Set up automatic reminders or use a tracking tool to monitor claim deadlines. Regularly check your reports in Seller Central to spot potential issues early and act fast. Each claim type has its own deadline, so make sure you know them all to avoid missing out.
2. Strengthen your documentation
Always attach detailed documents—receipts, invoices, shipment records, and anything else that supports your claim. Use reports like the Inventory Adjustments Report and Reconciliation Report to provide rock-solid proof. If you give Amazon everything they need up front, your chances of approval skyrocket.
3. Double-check item eligibility
Before filing, review Amazon’s guidelines on what qualifies for reimbursement. Certain items—like perishables, expired products, or damaged stock without proper documentation—might not be eligible. Save yourself the headache and verify eligibility before you submit a claim.
4. Know Amazon’s rules inside and out
Familiarize yourself with Amazon’s FBA reimbursement policies. Bookmark important sections and review the fine print. Knowing their rules gives you the upper hand when submitting a claim—and prevents simple mistakes that lead to rejections.
5. Avoid duplicate claims
Keep a detailed log of every claim you’ve filed, including dates, claim IDs, and their status. If you need to follow up, refer to the original case number instead of filing a new claim. This way, you avoid the headache of a duplicate rejection.
6. Review your inventory reports carefully
Run regular audits of your inventory. Use Amazon’s Inventory Health Report and Inventory Adjustments Report to keep tabs on your stock. If something doesn’t add up, address it quickly before submitting a claim. The more accurate your reports, the better your chances of approval.
7. Respond to Amazon’s feedback
Always respond to Amazon’s feedback promptly. Provide exactly what they ask for and make sure it’s accurate. The faster you address their request, the quicker they can review your claim. This keeps the process moving and increases your chances of getting approved.
8. Keep a claims checklist
Submitting claims is more than just hitting “submit.” You need to make sure every detail is accounted for before you file. Create a checklist for each claim. Include items like verifying eligibility, gathering documentation, and double-checking deadlines. Going through this checklist ensures you don’t miss anything critical before filing, improving your chances of success.
9. Leverage automation tools
Tracking claims manually is a recipe for missed deadlines and overlooked details. Automation tools can take this burden off your plate and ensure you stay on top of everything.
Use FBA reimbursement services that automate the claim process. These tools can track deadlines, monitor inventory discrepancies, and file claims on your behalf. Automation makes sure nothing falls through the cracks and saves you hours of work.
10. Stay proactive
Don’t wait for something to go wrong before checking your inventory. Regular monitoring and staying ahead of potential issues can save you from headaches down the road.
Make weekly inventory audits part of your routine. By catching discrepancies early, you avoid filing claims too late or missing critical details that could lead to rejection. Proactive management keeps your claims process smooth and stress-free.
By making these changes, you’ll boost your chances of getting those FBA reimbursement claims approved.
Stay on top of the process, understand Amazon’s rules, and be proactive. It’s the smartest way to protect your profits
Don’t let rejections stop you from getting your money back
Don’t let rejections stop you from getting your money back
Rejections sting. But they don’t have to stop you from getting what’s yours. Each rejection is a chance to adjust, refocus, and get closer to approval.
You’ve already learned the mistakes that are holding you back—missing deadlines, incomplete documentation, or not following Amazon’s rules. Now it’s time to fix them.
Tighten up your process. Stay on top of your reports. And file claims that Amazon can’t ignore.
But let’s be honest: doing it all manually? That’s tough.
This is where Amazon FBA reimbursement services, like Refunzo, step in.
Instead of spending hours on reports and claims, let Refunzo do the heavy lifting. It tracks your inventory and flags issues. No more missed opportunities.
So you have two choices. Tackle the process yourself with these tips or let Refunzo handle it for you.
Either way, don’t let rejections slow you down. Get your money back. It’s yours.
TL;DR
Missing deadlines means your chance for reimbursement vanishes forever.
Incomplete documentation leaves your claim vulnerable to rejection.
Filing for ineligible items wastes time and risks more denials.
Misunderstanding Amazon’s fine print? That’s a recipe for a rejected claim.
Duplicate claims slow everything down—follow Amazon’s rules.
Stay proactive with reports and respond to feedback fast to boost approval odds.
Rejection stings—especially when it’s your Amazon FBA reimbursement appeal.
You’ve done the hard part: tracking down lost or damaged inventory, filing your claim, and expecting Amazon to make things right. But then, out of nowhere, you get hit with a rejection.
Frustrating, right?
The truth is, it happens to more sellers than you think.
And the worst part? It’s not always clear why.
But here’s the thing: Amazon’s reimbursement process is far from foolproof. There are rules, deadlines, and fine print that can trip you up along the way. So, if your appeals are getting rejected, there’s probably a good reason—and once you know what’s going wrong, you can fix it.
Understanding these reasons can save you from endless back-and-forths, missed deadlines, and, ultimately, lost money.
In this blog, we’ll break down the top reasons why your Amazon FBA reimbursement appeals are being rejected, and more importantly, what you can do to make sure your next claim gets approved.
Because no one likes leaving money on the table—especially not when it’s owed to you.
Quick guide
Mistake #1: Missing the deadlines
Mistake #2: Incomplete or inaccurate documentation
Mistake #3: Filing claims for non-eligible items
Mistake #4: Not understanding Amazon’s fine print
Mistake #5: Duplicate claims—playing by Amazon’s rules
Mistake #6: Overlooking discrepancies in inventory reports
Mistake #7: Not addressing Amazon’s feedback
What you can do differently to get approved
Don’t let rejections stop you from getting your money back
Mistake #1: Missing the deadlines
You’d be surprised how often sellers miss Amazon’s strict reimbursement deadlines.
And once you miss it?
That money is gone for good.
Amazon’s system isn’t forgiving. If you’re not paying attention to the clock, your window to file a claim slips away. And here’s the thing—Amazon recently tightened those deadlines, giving you even less time to act.
For lost or damaged items in their fulfillment centers, you now have just 60 days to file a claim.
That’s a huge change from the 18 months you used to get.
For FBA customer returns, it’s even trickier. You can file between 60 and 120 days after the refund or replacement date—but not before those 60 days are up.
And for items lost in transit during removal orders, your window is even tighter: 15 to 75 days.
Miss these deadlines, and your chance to recover your money disappears.
That’s why tracking your inventory and staying on top of claims is crucial.
Waiting too long to file could mean losing thousands.
Mistake #2: Incomplete or inaccurate documentation
One of the biggest reasons Amazon rejects reimbursement appeals is because of incomplete or inaccurate documentation.
Amazon isn’t just going to take your word for it. They need solid proof. And if your paperwork doesn’t line up perfectly, your claim is heading straight for rejection.
Here’s what can go wrong:
Maybe you didn’t provide all the shipment details. Or your inventory adjustment report is missing key information. It could even be as simple as a typo in your SKU or the wrong date range.
Amazon looks for precise, accurate data—if even one small detail is off, they’ll reject the claim.
So, what’s the solution?
Start by making sure your documentation is thorough. Always include:
The shipment ID: This is a must for proving inventory discrepancies.
Accurate product SKUs and ASINs: Double-check them for typos. Amazon’s system relies on these identifiers to match your claim.
Detailed inventory reports: Use your Inventory Adjustments Report, Reconciliation Report, and FBA Shipments Page to back up your claim.
Dates: Always ensure your dates match Amazon’s logs for when the item was shipped, damaged, or lost.
The best way to avoid this mistake? Stay organized. Create a system for tracking every shipment, return, and inventory movement.
Using tools that automate your documentation can also help prevent human error. Refunzo, for example, does this for you—keeping every detail in check so nothing gets missed.
And when it comes time to file a claim, make sure to cross-check everything before hitting submit. One small error could mean a rejected claim. And no one wants that.
Mistake #3: Filing claims for non-eligible items
It’s frustrating when you file a claim, only to have it denied because the item isn’t eligible for Amazon FBA reimbursement.
Amazon has strict rules about what they’ll cover, and if your claim doesn’t meet the criteria, you’re wasting time and risking rejection.
What are these non-eligible items?
For one, items over 18 months old aren’t eligible for reimbursement. If you’re trying to file a claim for something lost or damaged beyond that window, Amazon won’t accept it.
Also, items lost or damaged by your own error don’t qualify. That includes packaging mistakes or items that didn’t meet Amazon’s requirements for storage or shipping.
Customer-returned items that are ineligible for resale (for reasons like being damaged or used) are another grey area.
Amazon may not always reimburse for items they consider unsellable if they believe the issue isn’t their fault.
How do you avoid this mistake?
Before filing a claim, double-check Amazon’s reimbursement policies. Make sure:
Your items fall within the 18-month eligibility window.
You’re not claiming for issues caused by packaging or prep mistakes.
Returned items truly meet the criteria for reimbursement.
And keep a close eye on Amazon’s recent updates to their reimbursement policies, like the shortened deadlines for filing claims (some now as short as 60 days). Stay informed and know exactly what qualifies before you submit your claim.
Being proactive and understanding Amazon’s eligibility rules can save you the hassle of a rejected claim.
This way, you’re only filing for items that you know have a solid chance of being reimbursed.
Mistake #4: Not understanding Amazon’s fine print
Amazon’s FBA policies aren’t exactly light reading. But not fully understanding the fine print can cost you big.
Amazon has very specific guidelines for how and when to file claims, and missing just one small detail can lead to instant rejection.
It’s not just about knowing the deadlines—it’s about understanding the deeper nuances of their policies.
For example, did you know that damaged inventory during inbound shipments might not qualify for Amazon FBA refund reimbursement if it wasn’t reported within the correct timeframe?
Or that lost inventory claims can be denied if you didn’t use the proper documentation when shipping?
The fine print also includes details on customer returns, and how items that are returned late or in damaged condition may not always be eligible for compensation.
The trickiest part? These policies can change, and if you’re not staying up to date, you could easily miss something.
What can you do to avoid this mistake?
Review Amazon’s FBA guidelines regularly. Amazon updates their policies often, so what was allowed a few months ago might not be the case today.
Use tools or services that track Amazon’s policy changes and alert you when something important shifts. This way, you don’t have to sift through legal jargon on your own.
Triple-check your claim before submitting. Ensure that every aspect of your claim fits within Amazon’s guidelines, from documentation to timelines.
By taking the time to understand Amazon’s fine print, you’ll have fewer rejected claims and more successful reimbursements.
It’s all about playing by their rules—so make sure you know exactly what those rules are.
Mistake #5: Duplicate claims—playing by Amazon’s rules
Filing duplicate claims is one of the quickest ways to get on Amazon’s bad side.
You might think it’s harmless. After all, you’re just trying to make sure your reimbursement goes through, right?
Wrong.
Amazon’s system flags duplicate claims, and instead of speeding things up, it can stall your entire reimbursement process.
For example, if you file a claim for a lost item and then follow up with another claim before the first one is resolved, you’re setting yourself up for rejection. Amazon will only consider one claim at a time for the same issue.
It’s tempting to refile when you don’t hear back quickly, but patience is key here.
What can you do?
Track your claims carefully. Don’t submit a second claim until you’ve received a response on the first.
Use Amazon’s Case Log. This helps you keep an eye on what’s already in progress.
Follow up properly. If your claim is taking too long, contact support rather than creating a duplicate.
Play by Amazon’s rules. Stick to one claim per issue, and you’ll avoid unnecessary delays and rejections.
Mistake #6: Overlooking discrepancies in inventory reports
It’s easy to get lost in the hustle of running an Amazon FBA business, especially during peak seasons. But missing discrepancies in your inventory reports?
That’s a surefire way to lose money—and get your reimbursement claims rejected.
Amazon’s system isn’t perfect, and errors happen all the time. Items go missing, get damaged, or simply don’t get processed correctly.
The problem? If you’re not reviewing your inventory reports regularly, those discrepancies might slip by unnoticed. And if you don’t catch them, Amazon won’t either.
For example, let’s say you notice a shipment discrepancy in your Inventory Adjustments Report but don’t take immediate action. By the time you realize it, the window for filing a claim may have passed, or your appeal could get rejected due to incomplete information.
How can you fix this?
Review your reports often. Make checking your Inventory Adjustments Report and Reconciliation Report part of your routine.
Catch discrepancies early. The sooner you spot an issue, the faster you can file a claim and avoid missing deadlines.
Use automation tools. There are plenty of tools that can help track inventory and alert you to any discrepancies, so nothing slips through the cracks.
Remember: the longer you wait, the harder it is to recover lost inventory. Stay on top of your reports, and you’ll avoid the frustration of rejected claims.
Mistake #7: Not addressing Amazon’s feedback
When Amazon sends feedback on your reimbursement claim, it’s not just a formality—it’s a lifeline.
Ignoring or failing to properly respond to that feedback is one of the quickest ways to get your appeal rejected.
Amazon’s feedback usually includes specific requests for additional documentation, clarification, or explanation. If you don’t provide exactly what they’re asking for, your claim can be delayed or denied outright.
Picture this: You submit a claim for lost inventory. Amazon requests more information, but instead of addressing their exact questions, you send in the same documents you already provided.
Result? Rejection.
How can you fix this?
Read Amazon’s feedback carefully. Take time to understand what they’re asking for before responding. If they request a specific document, don’t send a general file—send exactly what they need.
Respond promptly. The faster you respond to Amazon’s feedback, the quicker your claim can move through the system.
Double-check your response. Before you hit send, make sure all required information is included and clearly labeled. You don’t want to miss details that could save your claim.
Addressing Amazon’s feedback properly isn’t just about providing more information—it’s about providing the right information. Get it right, and you’ll greatly improve your chances of a successful appeal.
What you can do differently to get approved
When your Amazon FBA reimbursement claims keep getting rejected, it’s not the end of the road. It’s a sign something needs to change.
Luckily, you don’t have to overhaul your entire process—just make some smart adjustments.
Small tweaks can lead to big wins.
Let’s talk about what you can do differently to turn those rejections into approvals and keep your reimbursements flowing smoothly.
1. Be meticulous with deadlines
Set up automatic reminders or use a tracking tool to monitor claim deadlines. Regularly check your reports in Seller Central to spot potential issues early and act fast. Each claim type has its own deadline, so make sure you know them all to avoid missing out.
2. Strengthen your documentation
Always attach detailed documents—receipts, invoices, shipment records, and anything else that supports your claim. Use reports like the Inventory Adjustments Report and Reconciliation Report to provide rock-solid proof. If you give Amazon everything they need up front, your chances of approval skyrocket.
3. Double-check item eligibility
Before filing, review Amazon’s guidelines on what qualifies for reimbursement. Certain items—like perishables, expired products, or damaged stock without proper documentation—might not be eligible. Save yourself the headache and verify eligibility before you submit a claim.
4. Know Amazon’s rules inside and out
Familiarize yourself with Amazon’s FBA reimbursement policies. Bookmark important sections and review the fine print. Knowing their rules gives you the upper hand when submitting a claim—and prevents simple mistakes that lead to rejections.
5. Avoid duplicate claims
Keep a detailed log of every claim you’ve filed, including dates, claim IDs, and their status. If you need to follow up, refer to the original case number instead of filing a new claim. This way, you avoid the headache of a duplicate rejection.
6. Review your inventory reports carefully
Run regular audits of your inventory. Use Amazon’s Inventory Health Report and Inventory Adjustments Report to keep tabs on your stock. If something doesn’t add up, address it quickly before submitting a claim. The more accurate your reports, the better your chances of approval.
7. Respond to Amazon’s feedback
Always respond to Amazon’s feedback promptly. Provide exactly what they ask for and make sure it’s accurate. The faster you address their request, the quicker they can review your claim. This keeps the process moving and increases your chances of getting approved.
8. Keep a claims checklist
Submitting claims is more than just hitting “submit.” You need to make sure every detail is accounted for before you file. Create a checklist for each claim. Include items like verifying eligibility, gathering documentation, and double-checking deadlines. Going through this checklist ensures you don’t miss anything critical before filing, improving your chances of success.
9. Leverage automation tools
Tracking claims manually is a recipe for missed deadlines and overlooked details. Automation tools can take this burden off your plate and ensure you stay on top of everything.
Use FBA reimbursement services that automate the claim process. These tools can track deadlines, monitor inventory discrepancies, and file claims on your behalf. Automation makes sure nothing falls through the cracks and saves you hours of work.
10. Stay proactive
Don’t wait for something to go wrong before checking your inventory. Regular monitoring and staying ahead of potential issues can save you from headaches down the road.
Make weekly inventory audits part of your routine. By catching discrepancies early, you avoid filing claims too late or missing critical details that could lead to rejection. Proactive management keeps your claims process smooth and stress-free.
By making these changes, you’ll boost your chances of getting those FBA reimbursement claims approved.
Stay on top of the process, understand Amazon’s rules, and be proactive. It’s the smartest way to protect your profits
Don’t let rejections stop you from getting your money back
Don’t let rejections stop you from getting your money back
Rejections sting. But they don’t have to stop you from getting what’s yours. Each rejection is a chance to adjust, refocus, and get closer to approval.
You’ve already learned the mistakes that are holding you back—missing deadlines, incomplete documentation, or not following Amazon’s rules. Now it’s time to fix them.
Tighten up your process. Stay on top of your reports. And file claims that Amazon can’t ignore.
But let’s be honest: doing it all manually? That’s tough.
This is where Amazon FBA reimbursement services, like Refunzo, step in.
Instead of spending hours on reports and claims, let Refunzo do the heavy lifting. It tracks your inventory and flags issues. No more missed opportunities.
So you have two choices. Tackle the process yourself with these tips or let Refunzo handle it for you.
Either way, don’t let rejections slow you down. Get your money back. It’s yours.
TL;DR
Missing deadlines means your chance for reimbursement vanishes forever.
Incomplete documentation leaves your claim vulnerable to rejection.
Filing for ineligible items wastes time and risks more denials.
Misunderstanding Amazon’s fine print? That’s a recipe for a rejected claim.
Duplicate claims slow everything down—follow Amazon’s rules.
Stay proactive with reports and respond to feedback fast to boost approval odds.
Rejection stings—especially when it’s your Amazon FBA reimbursement appeal.
You’ve done the hard part: tracking down lost or damaged inventory, filing your claim, and expecting Amazon to make things right. But then, out of nowhere, you get hit with a rejection.
Frustrating, right?
The truth is, it happens to more sellers than you think.
And the worst part? It’s not always clear why.
But here’s the thing: Amazon’s reimbursement process is far from foolproof. There are rules, deadlines, and fine print that can trip you up along the way. So, if your appeals are getting rejected, there’s probably a good reason—and once you know what’s going wrong, you can fix it.
Understanding these reasons can save you from endless back-and-forths, missed deadlines, and, ultimately, lost money.
In this blog, we’ll break down the top reasons why your Amazon FBA reimbursement appeals are being rejected, and more importantly, what you can do to make sure your next claim gets approved.
Because no one likes leaving money on the table—especially not when it’s owed to you.
Quick guide
Mistake #1: Missing the deadlines
Mistake #2: Incomplete or inaccurate documentation
Mistake #3: Filing claims for non-eligible items
Mistake #4: Not understanding Amazon’s fine print
Mistake #5: Duplicate claims—playing by Amazon’s rules
Mistake #6: Overlooking discrepancies in inventory reports
Mistake #7: Not addressing Amazon’s feedback
What you can do differently to get approved
Don’t let rejections stop you from getting your money back
Mistake #1: Missing the deadlines
You’d be surprised how often sellers miss Amazon’s strict reimbursement deadlines.
And once you miss it?
That money is gone for good.
Amazon’s system isn’t forgiving. If you’re not paying attention to the clock, your window to file a claim slips away. And here’s the thing—Amazon recently tightened those deadlines, giving you even less time to act.
For lost or damaged items in their fulfillment centers, you now have just 60 days to file a claim.
That’s a huge change from the 18 months you used to get.
For FBA customer returns, it’s even trickier. You can file between 60 and 120 days after the refund or replacement date—but not before those 60 days are up.
And for items lost in transit during removal orders, your window is even tighter: 15 to 75 days.
Miss these deadlines, and your chance to recover your money disappears.
That’s why tracking your inventory and staying on top of claims is crucial.
Waiting too long to file could mean losing thousands.
Mistake #2: Incomplete or inaccurate documentation
One of the biggest reasons Amazon rejects reimbursement appeals is because of incomplete or inaccurate documentation.
Amazon isn’t just going to take your word for it. They need solid proof. And if your paperwork doesn’t line up perfectly, your claim is heading straight for rejection.
Here’s what can go wrong:
Maybe you didn’t provide all the shipment details. Or your inventory adjustment report is missing key information. It could even be as simple as a typo in your SKU or the wrong date range.
Amazon looks for precise, accurate data—if even one small detail is off, they’ll reject the claim.
So, what’s the solution?
Start by making sure your documentation is thorough. Always include:
The shipment ID: This is a must for proving inventory discrepancies.
Accurate product SKUs and ASINs: Double-check them for typos. Amazon’s system relies on these identifiers to match your claim.
Detailed inventory reports: Use your Inventory Adjustments Report, Reconciliation Report, and FBA Shipments Page to back up your claim.
Dates: Always ensure your dates match Amazon’s logs for when the item was shipped, damaged, or lost.
The best way to avoid this mistake? Stay organized. Create a system for tracking every shipment, return, and inventory movement.
Using tools that automate your documentation can also help prevent human error. Refunzo, for example, does this for you—keeping every detail in check so nothing gets missed.
And when it comes time to file a claim, make sure to cross-check everything before hitting submit. One small error could mean a rejected claim. And no one wants that.
Mistake #3: Filing claims for non-eligible items
It’s frustrating when you file a claim, only to have it denied because the item isn’t eligible for Amazon FBA reimbursement.
Amazon has strict rules about what they’ll cover, and if your claim doesn’t meet the criteria, you’re wasting time and risking rejection.
What are these non-eligible items?
For one, items over 18 months old aren’t eligible for reimbursement. If you’re trying to file a claim for something lost or damaged beyond that window, Amazon won’t accept it.
Also, items lost or damaged by your own error don’t qualify. That includes packaging mistakes or items that didn’t meet Amazon’s requirements for storage or shipping.
Customer-returned items that are ineligible for resale (for reasons like being damaged or used) are another grey area.
Amazon may not always reimburse for items they consider unsellable if they believe the issue isn’t their fault.
How do you avoid this mistake?
Before filing a claim, double-check Amazon’s reimbursement policies. Make sure:
Your items fall within the 18-month eligibility window.
You’re not claiming for issues caused by packaging or prep mistakes.
Returned items truly meet the criteria for reimbursement.
And keep a close eye on Amazon’s recent updates to their reimbursement policies, like the shortened deadlines for filing claims (some now as short as 60 days). Stay informed and know exactly what qualifies before you submit your claim.
Being proactive and understanding Amazon’s eligibility rules can save you the hassle of a rejected claim.
This way, you’re only filing for items that you know have a solid chance of being reimbursed.
Mistake #4: Not understanding Amazon’s fine print
Amazon’s FBA policies aren’t exactly light reading. But not fully understanding the fine print can cost you big.
Amazon has very specific guidelines for how and when to file claims, and missing just one small detail can lead to instant rejection.
It’s not just about knowing the deadlines—it’s about understanding the deeper nuances of their policies.
For example, did you know that damaged inventory during inbound shipments might not qualify for Amazon FBA refund reimbursement if it wasn’t reported within the correct timeframe?
Or that lost inventory claims can be denied if you didn’t use the proper documentation when shipping?
The fine print also includes details on customer returns, and how items that are returned late or in damaged condition may not always be eligible for compensation.
The trickiest part? These policies can change, and if you’re not staying up to date, you could easily miss something.
What can you do to avoid this mistake?
Review Amazon’s FBA guidelines regularly. Amazon updates their policies often, so what was allowed a few months ago might not be the case today.
Use tools or services that track Amazon’s policy changes and alert you when something important shifts. This way, you don’t have to sift through legal jargon on your own.
Triple-check your claim before submitting. Ensure that every aspect of your claim fits within Amazon’s guidelines, from documentation to timelines.
By taking the time to understand Amazon’s fine print, you’ll have fewer rejected claims and more successful reimbursements.
It’s all about playing by their rules—so make sure you know exactly what those rules are.
Mistake #5: Duplicate claims—playing by Amazon’s rules
Filing duplicate claims is one of the quickest ways to get on Amazon’s bad side.
You might think it’s harmless. After all, you’re just trying to make sure your reimbursement goes through, right?
Wrong.
Amazon’s system flags duplicate claims, and instead of speeding things up, it can stall your entire reimbursement process.
For example, if you file a claim for a lost item and then follow up with another claim before the first one is resolved, you’re setting yourself up for rejection. Amazon will only consider one claim at a time for the same issue.
It’s tempting to refile when you don’t hear back quickly, but patience is key here.
What can you do?
Track your claims carefully. Don’t submit a second claim until you’ve received a response on the first.
Use Amazon’s Case Log. This helps you keep an eye on what’s already in progress.
Follow up properly. If your claim is taking too long, contact support rather than creating a duplicate.
Play by Amazon’s rules. Stick to one claim per issue, and you’ll avoid unnecessary delays and rejections.
Mistake #6: Overlooking discrepancies in inventory reports
It’s easy to get lost in the hustle of running an Amazon FBA business, especially during peak seasons. But missing discrepancies in your inventory reports?
That’s a surefire way to lose money—and get your reimbursement claims rejected.
Amazon’s system isn’t perfect, and errors happen all the time. Items go missing, get damaged, or simply don’t get processed correctly.
The problem? If you’re not reviewing your inventory reports regularly, those discrepancies might slip by unnoticed. And if you don’t catch them, Amazon won’t either.
For example, let’s say you notice a shipment discrepancy in your Inventory Adjustments Report but don’t take immediate action. By the time you realize it, the window for filing a claim may have passed, or your appeal could get rejected due to incomplete information.
How can you fix this?
Review your reports often. Make checking your Inventory Adjustments Report and Reconciliation Report part of your routine.
Catch discrepancies early. The sooner you spot an issue, the faster you can file a claim and avoid missing deadlines.
Use automation tools. There are plenty of tools that can help track inventory and alert you to any discrepancies, so nothing slips through the cracks.
Remember: the longer you wait, the harder it is to recover lost inventory. Stay on top of your reports, and you’ll avoid the frustration of rejected claims.
Mistake #7: Not addressing Amazon’s feedback
When Amazon sends feedback on your reimbursement claim, it’s not just a formality—it’s a lifeline.
Ignoring or failing to properly respond to that feedback is one of the quickest ways to get your appeal rejected.
Amazon’s feedback usually includes specific requests for additional documentation, clarification, or explanation. If you don’t provide exactly what they’re asking for, your claim can be delayed or denied outright.
Picture this: You submit a claim for lost inventory. Amazon requests more information, but instead of addressing their exact questions, you send in the same documents you already provided.
Result? Rejection.
How can you fix this?
Read Amazon’s feedback carefully. Take time to understand what they’re asking for before responding. If they request a specific document, don’t send a general file—send exactly what they need.
Respond promptly. The faster you respond to Amazon’s feedback, the quicker your claim can move through the system.
Double-check your response. Before you hit send, make sure all required information is included and clearly labeled. You don’t want to miss details that could save your claim.
Addressing Amazon’s feedback properly isn’t just about providing more information—it’s about providing the right information. Get it right, and you’ll greatly improve your chances of a successful appeal.
What you can do differently to get approved
When your Amazon FBA reimbursement claims keep getting rejected, it’s not the end of the road. It’s a sign something needs to change.
Luckily, you don’t have to overhaul your entire process—just make some smart adjustments.
Small tweaks can lead to big wins.
Let’s talk about what you can do differently to turn those rejections into approvals and keep your reimbursements flowing smoothly.
1. Be meticulous with deadlines
Set up automatic reminders or use a tracking tool to monitor claim deadlines. Regularly check your reports in Seller Central to spot potential issues early and act fast. Each claim type has its own deadline, so make sure you know them all to avoid missing out.
2. Strengthen your documentation
Always attach detailed documents—receipts, invoices, shipment records, and anything else that supports your claim. Use reports like the Inventory Adjustments Report and Reconciliation Report to provide rock-solid proof. If you give Amazon everything they need up front, your chances of approval skyrocket.
3. Double-check item eligibility
Before filing, review Amazon’s guidelines on what qualifies for reimbursement. Certain items—like perishables, expired products, or damaged stock without proper documentation—might not be eligible. Save yourself the headache and verify eligibility before you submit a claim.
4. Know Amazon’s rules inside and out
Familiarize yourself with Amazon’s FBA reimbursement policies. Bookmark important sections and review the fine print. Knowing their rules gives you the upper hand when submitting a claim—and prevents simple mistakes that lead to rejections.
5. Avoid duplicate claims
Keep a detailed log of every claim you’ve filed, including dates, claim IDs, and their status. If you need to follow up, refer to the original case number instead of filing a new claim. This way, you avoid the headache of a duplicate rejection.
6. Review your inventory reports carefully
Run regular audits of your inventory. Use Amazon’s Inventory Health Report and Inventory Adjustments Report to keep tabs on your stock. If something doesn’t add up, address it quickly before submitting a claim. The more accurate your reports, the better your chances of approval.
7. Respond to Amazon’s feedback
Always respond to Amazon’s feedback promptly. Provide exactly what they ask for and make sure it’s accurate. The faster you address their request, the quicker they can review your claim. This keeps the process moving and increases your chances of getting approved.
8. Keep a claims checklist
Submitting claims is more than just hitting “submit.” You need to make sure every detail is accounted for before you file. Create a checklist for each claim. Include items like verifying eligibility, gathering documentation, and double-checking deadlines. Going through this checklist ensures you don’t miss anything critical before filing, improving your chances of success.
9. Leverage automation tools
Tracking claims manually is a recipe for missed deadlines and overlooked details. Automation tools can take this burden off your plate and ensure you stay on top of everything.
Use FBA reimbursement services that automate the claim process. These tools can track deadlines, monitor inventory discrepancies, and file claims on your behalf. Automation makes sure nothing falls through the cracks and saves you hours of work.
10. Stay proactive
Don’t wait for something to go wrong before checking your inventory. Regular monitoring and staying ahead of potential issues can save you from headaches down the road.
Make weekly inventory audits part of your routine. By catching discrepancies early, you avoid filing claims too late or missing critical details that could lead to rejection. Proactive management keeps your claims process smooth and stress-free.
By making these changes, you’ll boost your chances of getting those FBA reimbursement claims approved.
Stay on top of the process, understand Amazon’s rules, and be proactive. It’s the smartest way to protect your profits
Don’t let rejections stop you from getting your money back
Don’t let rejections stop you from getting your money back
Rejections sting. But they don’t have to stop you from getting what’s yours. Each rejection is a chance to adjust, refocus, and get closer to approval.
You’ve already learned the mistakes that are holding you back—missing deadlines, incomplete documentation, or not following Amazon’s rules. Now it’s time to fix them.
Tighten up your process. Stay on top of your reports. And file claims that Amazon can’t ignore.
But let’s be honest: doing it all manually? That’s tough.
This is where Amazon FBA reimbursement services, like Refunzo, step in.
Instead of spending hours on reports and claims, let Refunzo do the heavy lifting. It tracks your inventory and flags issues. No more missed opportunities.
So you have two choices. Tackle the process yourself with these tips or let Refunzo handle it for you.
Either way, don’t let rejections slow you down. Get your money back. It’s yours.
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