Amazon owes the average FBA seller money it will never mention again.
Free lifetime reconciliation across 21 checkpoints. File the claims yourself at no cost, or pay 15% capped at $5,000 per account only when the money lands.
21 checkpoints. Written out, not vague.
Every checkpoint we run against your account, grouped the way Amazon groups its own data, with what goes wrong and what we recover.
How it works
Connect Seller Central. Refunzo runs the 21 checkpoints and shows you exactly what Amazon owes, with no charge for the report.
File every case yourself at no cost, or authenticate a card and let Refunzo log, substantiate, and follow up. We're paid 15% of what lands, capped at $5,000 per account.
The 2026 reality
Amazon reimburses at manufacturing cost, and substitutes its own low estimate when your cost fields are blank.
Most claim types close roughly 60 days after the discrepancy. Miss the window and the money is gone for good.
Amazon's own automation catches the simple, high-volume cases. It misses the complex ones, which is most of what monitoring finds.
We retrieve the proof Amazon asks for
Refunzo pulls proof of delivery directly from the carrier so a claim doesn't stall on missing paperwork.
Why Refunzo
No hidden fees on the first step. Check your account at no cost, no card required, for as long as you sell.
Take the report and file every case yourself, or hand it to us. Your choice, and you can switch at any time.
You pay only when Amazon's money reaches your bank, and never more than the cap, no matter how much we recover.
Every case logged with Amazon is checked and followed up on by a person, not a bulk script.
Don't take our word for it
“I am very appreciative of this team. They have done a great job finding money which was owed to me by Amazon due to lost and damaged inventory. Their fees are reasonable especially considering the fact that they have literally recovered thousands of dollars on my behalf.”
“Really nice experience to work with Vishal and we hope everyone who was disappointed Amazon's FBA service can get help from them.”
“Refunzo is great! Everyone should get this service and get paid on their items. No matter what products you are selling!”
“Refunzo have been a great partner for our company. They work seamlessly and are able to get us refunds from Amazon for lost or misallocated inventory at FBA warehouses. I would recommend them to any company doing business with Amazon FBA.”
“We have been using Refunzo for about 4 years and we have been very pleased with their service. They are extremely easy to work with and charge less than most refund services around while getting more back in refunds than our last service.”
“Excellent service and great communication. Got me a good refund.”
“I mainly use Refunzo for finding inventory that was lost or damaged at Amazon's warehouse and they are worth every penny of the commission they charge. I will continue using them for a long time.”
“Been using them for a while - efficient service, reasonable price and seem to constantly be finding money that Amazon owes me.”
“Refunzo is great. Have found me 10's of thousands of dollars. Professional and efficient.”
How the fees compare
On $50,000 recovered. Rates are commission on what Amazon actually pays out.
| Provider | Rate | Cap | Cost on $50,000 |
|---|---|---|---|
| Refunzo | 15% | $5,000 / account | $5,000 |
| GETIDA | 25% | None | $12,500 |
| Seller Investigators | 25% | None | $12,500 |
Refunzo's cap holds costs flat past $50,000 recovered, while GETIDA and Seller Investigators keep scaling with no ceiling.
Frequently asked questions
How much does Refunzo cost? + −
Reconciliation is free for the life of your account. Filing claims for you costs 15% of what Amazon pays out, capped at $5,000 per account.
What counts toward the $5,000 cap? + −
The cap applies per account, across every case we file for you. Not per case, not per year.
Do I need to give Refunzo my Seller Central login? + −
No. You connect through Amazon's own authorization flow and grant specific data scopes. We never ask for or store your password.
How far back can a claim reach? + −
Most discrepancy types carry roughly a 60-day claim window from the point Amazon should have acted. Older issues are usually already outside what Amazon will pay.
How is this different from Amazon's own automatic reimbursements? + −
Amazon's automation catches the simple, high-volume cases. It misses the ones that need a person to build the evidence, which is most of what we find.
What if I only want the free reconciliation? + −
Run it, keep the report, and file every case yourself at no cost. Nothing here requires paying us anything.
Connect your account and see the number.
Free to check. Nothing to lose. No card required.
Connect Seller Central